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Shop new arrivalsQuestions about orders, delivery and returns
Orders and payment
Which payment methods do you accept?
Online payment only: UPI, cards, netbanking and wallets via Razorpay. We don’t take cash on delivery.
Will I get a GST invoice?
Yes. Add your GSTIN and business name at checkout, or save them in your profile. The invoice is emailed and stays in your account.
Do you price large or project orders?
Yes. Send your list from the bulk enquiry page or WhatsApp it to us. We price every item, inclusive of GST, with stock and delivery times, within 24 hours.
Delivery and pickup
Do you deliver outside Hyderabad?
[CLIENT TO CONFIRM: delivery area.] Check your PIN code on any product page to see the delivery fee and date.
How long does delivery take?
In Hyderabad, [2–5] days for items in stock. Made-to-order pieces show their lead time on the product page.
Can I pick up from the store?
Yes. Choose “Pick up from RK Lights, Koti (free)” at checkout. We call when your order is ready.
How do I know my order status?
Check Orders in your account, or WhatsApp or call us with your order number from Order help.
Returns and warranty
What is your return policy?
Return within 7 days of delivery, unused and in the original packaging. [CLIENT TO CONFIRM: items that can’t be returned.] Read the returns policy.
How do warranty claims work?
Products carry the manufacturer’s warranty. Keep your invoice; WhatsApp us the order number and a photo and we help you claim it.
Choosing products
Are all products genuine?
Yes. We stock original products from authorised brands, with the manufacturer’s warranty.
How do I choose a chandelier size?
As a rule of thumb, add the room’s length and width in feet; the total is roughly the diameter in inches. Ask us on WhatsApp with your room size.
Still have a question?
Didn’t find your answer? WhatsApp us or call +91 90001 53390.